Privacy Policy

1. Data Controller

Maisonnoee GmbH
Kurfürstendamm 123
10711 Berlin
Germany

Managing Director: Sophie Oemus

2. General Information

Protecting your personal data is important to us. We process personal data in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).

3. Collection of Personal Data

When you visit our website, information is automatically transmitted by your browser to our server, including:

IP address
Date and time of access
Browser type and version
Operating system
Referring website
Visited pages

This information is processed to ensure the functionality, security and stability of our website.

4. Orders and Customer Accounts

When placing an order, we process the following information:

Name
Billing and shipping address
Email address
Telephone number (if provided)
Payment information
Order history

The processing is necessary for the performance of a contract pursuant to Art. 6(1)(b) GDPR.

5. WooCommerce

Our online shop is operated using WooCommerce. Personal data required for order processing and account management is stored and processed through this platform.

6. Payment Services

Stripe

Payments are processed via Stripe Payments Europe Ltd.

Payment information is transmitted directly to Stripe and processed in accordance with Stripe’s privacy policy.

Apple Pay and Google Pay

Where available, payments may be completed using Apple Pay or Google Pay. The respective payment providers are responsible for processing payment-related data.

7. Shipping

Orders are shipped via DHL.

For delivery purposes, we share the recipient’s name, shipping address and, where required, contact details with DHL.

8. Newsletter

We use Brevo to manage and send our newsletters.

If you subscribe to our newsletter, we process:

Email address
Date of subscription
Proof of consent

Newsletter subscriptions are completed through a double opt-in process.

You may unsubscribe at any time by using the unsubscribe link included in every newsletter.

9. Google Analytics 4

This website uses Google Analytics 4.

Google Analytics helps us understand how visitors interact with our website and improve our services.

Analytics tracking is activated only after your consent has been provided through our consent management system.

10. Google Tag Manager

We use Google Tag Manager to manage website tags and services.

Google Tag Manager itself does not collect personal data but facilitates the integration of other services.

11. Meta Pixel

We use Meta Pixel provided by Meta Platforms Ireland Ltd.

Meta Pixel helps us measure the effectiveness of our advertising and better understand visitor interactions with our website.

Processing takes place only with your prior consent.

12. Data Retention

Personal data is stored only for as long as necessary for the respective purpose or as required by applicable legal retention obligations.

13. Your Rights

You have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data
Restrict processing
Data portability
Object to processing

Requests may be sent to:

info@maisonnoee.com

14. Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection authority if you believe that the processing of your personal data violates applicable law.

15. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time in order to reflect legal, technical or business developments.